SAMPLING POLICY

  • Stone shop strongly recommends ordering a sample to check the quality, shade and design before placing the final order.
  • Maximum of 5 design sample can be for ordered at a time.
  • Shade, color & size varies piece to piece, as it's the inherentcharacteristics of natural stones.
  • Sample orders service is currently available only in Bangalore and other limited areas outside Bangalore.
  • A Stone Shop representative will confirm the convenient time before visit.
  • Shipping charges applicable for orders outside Bangalore.
  • The entire sample order amount will be reimbursed while placing the order.
  • All the samples will be collected at the time of delivery.
  • Shipping charges will not be reimbursed.
  • Free samples have to be returned immediately after selection. Buyer can keep the sample for maximum period of 3 days if he wishes to by paying a nominal amount, which will be reimbursed once returned.
  • Return of the samples has to be arranged by the buyer.
  • Stone shop reserves the right to cancel the order without any notification.
  • Any kind of refunds will take 7 working days after written request.
  • Color of the sample and the actual product can vary up to 5-10% depending upon the natural characteristics of stone and batch variation.
  • Currently we are serving Bangalore city only.

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